Privacy Policy

Introduction

Delta Shipping Agency ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This policy applies to all personal data we process about you.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We collect different types of information to provide and improve our services:

Personal Data

• Name, email address, and phone number (when you contact us or request a quote)
• Company name and position (for business inquiries)
• Message content and inquiry details
• Any other information you voluntarily provide to us

Usage Data

• IP address, browser type, and version
• Pages visited, time spent on pages, and navigation patterns
• Device information and operating system

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website. For more information, please see our Cookie Policy.

How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide customer support
• To provide ship agency services and fulfill service requests
• To send you quotes, proposals, and service-related communications
• To improve our website, services, and user experience
• To comply with legal obligations and protect our legal rights
• To prevent fraud and ensure website security

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you submit a contact form or request a quote, you provide explicit consent for us to process your data.
• Contract Performance: Processing is necessary to perform services you have requested or to enter into a contract with you.
• Legitimate Interests: We process data for our legitimate business interests, such as improving our services and website functionality.
• Legal Obligation: We may process data to comply with legal requirements, such as tax and accounting obligations.

Data Storage and Security

Where We Store Your Data

Your personal data is stored on secure servers located within the European Economic Area (EEA) or with service providers who comply with GDPR standards.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with regular security updates
• Access controls and authentication mechanisms
• Regular security audits and monitoring

Data Retention

We retain your personal data only for as long as necessary:

• Contact form inquiries: 2 years from last contact
• Service contracts: 7 years for legal and accounting purposes
• Website analytics data: 26 months (Google Analytics default)

Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

Right to Access

You have the right to request a copy of the personal data we hold about you.

Right to Rectification

You can request that we correct any inaccurate or incomplete personal data.

Right to Erasure (Right to be Forgotten)

You can request that we delete your personal data under certain circumstances.

Right to Restrict Processing

You can request that we limit how we use your personal data.

Right to Data Portability

You can request to receive your personal data in a structured, commonly used format.

Right to Object

You can object to processing of your personal data based on legitimate interests.

Right to Withdraw Consent

You can withdraw your consent at any time where processing is based on consent.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within 30 days.

Third-Party Services

We may use third-party services that collect, monitor, and analyze data:

Email Service Providers

We use email service providers to send and receive emails. These providers process email addresses and message content according to their own privacy policies.

Google Maps

We use Google Maps to display port locations. Google may collect data when you interact with maps. See Google's Privacy Policy for details.

Analytics Services

We may use analytics services to understand website usage. These services collect anonymous usage data.

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

We only work with service providers who demonstrate compliance with GDPR and provide adequate data protection.

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children.

If you believe we have collected data from a child, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy, want to exercise your GDPR rights, or have concerns about how we handle your personal data, please contact us:

We will respond to your inquiry within 30 days as required by GDPR.